226-923-1705 drkwands@gmail.com

Frequently Asked Questions

When should I arrive for my appointment?  

Appointments with Dr. Wands are 50 minutes in length. Ideally, there is a 10-minute gap between sessions to promote confidentiality; for this reason, we ask that you do not arrive early. While we always endeavor to start and finish each session on time, clients are asked to be respectful of the occasional delay. Please understand that in the event of a crisis or other unforeseen circumstances, scheduling may be adversely affected. To protect the privacy and confidentiality of all clients, we are unable to explain or give a reason if you are kept waiting for your appointment.    

What is Cognitive Behavioural Therapy?

Cognitive Behavioural Therapy, or CBT, is a therapy approach that addresses emotional responses, maladaptive behaviours, and cognitive processes that do not work. CBT uses a number of goal-oriented approaches and exercises. Most therapists helping patients deal with depression and anxiety use a blend of cognitive and behavioural therapy. This focuses on behaviours that can be controlled with rational thought.

What is Dr. Wands’ approach to therapy?

Dr. Wands is committed to evidence-based practice and uses CBT alongside a variety of therapeutic approaches to help with the issues that you present. This may include using websites, apps, books, referrals to other professionals, and the possible involvement of other therapeutic disciplines such as Occupational Therapy, if determined necessary by Dr. Wands.  

What if Dr. Wands can’t help me?

The therapeutic relationship is complex. If you feel that something isn’t working and you are not getting what you want out of your therapy experience, you are strongly encouraged to openly discuss this with Dr. Wands. Remember that change is complex and can be uncomfortable for you and/or the people in your life.

Will Dr. Wands treat my spouse/child/other family member and I at the same time?

While it is often appropriate to have family members see different therapists, this is not always desirable—or possible, due to the large geographic area and rural nature of the area Dr. Wands serves. It is important that you disclose any relationship with another client to Dr. Wands. In these cases, there will be ample documentation and discussion with both parties two ensure there is no conflict of interest for Dr. Wands. All parties will be made clear on the nature of the therapist/client relationship. 

What if someone sees me entering or exiting Dr. Wands’ office?

All clients are asked and expected to respect the confidentiality and privacy of all other clients. If you see someone you know at the office, please understand that they may not wish to converse. In any case, you are prohibited from discussing other clients in any way, shape or form. You can rest assured that this expectation applies when you may be seen entering or exiting the practice, as well.

Will Dr. Wands treat a person with whom I am in conflict?

If you are in serious conflict with another person, you can rest assured that Dr. Wands will not take them as a client during the course of your treatment.


Can your office submit my receipts to insurance?

Our office will provide a receipt for each visit. Please note that all clients are responsible for pursuing reimbursement from their respective insurance providers.

How do I pay for my sessions?

Payment is due at each session. Dr. Wands’ office can accept cash, debit, Visa, Mastercard, e-transfer, or payment by cheque. A receipt is provided. E-transfer is available by sending to drkwands@gmail.com